Refund Policy

Refund Policy

Return refunds must meet all the following conditions:

  • Refunds for returns requested within 14 natural days from the date of arrival according to the return policy
  • Request a refund within 12 hours of placing the order
  • Neon lights not working due to battery power
  • Returned products must be in good physical condition (original labels / packaging not torn, no physical damage)
  • All accessories originally included with your purchase must be included in your return
  • Freebies must be in new condition, not used, not torn
  • We do not accept refunds for returned and exchanged items sent directly back without you contacting us
  • For all orders rejected at the carrier level and returned to us, a 30% restocking fee will be deducted from the refund
  • Return refunds for non-quality issues

Note that we do not accept returns or refunds for the following non-quality issues:

  • Returns due to unsatisfactory style, color and personal preference do not constitute a quality issue
  • Sensory differences such as touch, color, etc. caused by differences in video, pictures, etc., do not constitute a quality problem
  • Please refer to our size guide to make a final purchase decision, our customer service only provides advice; returns due to size issues do not constitute quality issues
  • Different items of the same size may vary slightly due to differences in design and style between items
  • Due to the hand-rendered nature of the items, they may vary and slightly discolor; some color variations will also occur due to computer screen and printer calibration. Buyer acknowledges that these changes and discolorations are not the fault of the product and accepts the possibility of such occurrences.


You will be responsible for paying the shipping costs for the returned items, and shipping costs will not be refunded. You do not have to bear the handling fee for returns.

Please provide us the tracking number after sending the return package, you can choose any shipping method you like. You are 100% responsible for the return until we receive the return package and find it eligible for return.

Once the package is received and confirmed to be defect-free, we will give you a refund within 1-3 business days.

We will give you a full refund if the order is requested for a refund within 12 hours of placing the order or if the order is cancelled prior to production. Usually you can only do this on the same day you place the order, because the order is already in the process of being processed. If the item has already been forwarded, or you have requested a refund longer than the day the order was placed, a refund will not be issued.

Under normal circumstances, the refund time is 1-7 working days. It is normal for refunds received by different payment channels to be delayed to varying degrees; the actual date of receipt of the refund shall prevail. Refunds are usually returned to your original payment method account. You are not responsible for the processing fee for the refund.

How to request a refund:

Please contact us directly or email us to to request a refund and send as much as possible your relevant billing information including name, phone number and address to send the order to.